Effective Date: Jan 2025

At Luke McFarland Consulting, we prioritize transparency, compliance, and respect for the privacy and rights of our clients and stakeholders. This Code of Conduct outlines our commitment to operating in accordance with the Australian Privacy Act 1988 (Cth), the Australian Consumer Law (ACL) under the Competition and Consumer Act 2010, and the General Data Protection Regulation (GDPR) in Europe.

1. Privacy and Data Protection

1.1 Compliance with Laws

We adhere to the Australian Privacy Act, GDPR, and all relevant laws to protect personal information and ensure ethical data handling.

1.2 Collection of Personal Information

• We only collect personal information necessary to deliver our services.
• Information is obtained with consent and for specific, legitimate purposes.

1.3 Use of Personal Information

• Personal data is used solely for the purposes communicated at the time of collection.
• We never sell, lease, or disclose personal information without consent unless required by law.

1.4 Data Security

• We implement stringent security measures to safeguard data from unauthorized access, loss, or misuse.
• Data encryption and access controls are part of our standard practices.

1.5 Data Access and Correction

• Individuals have the right to access, update, or request the deletion of their personal data.
• Requests can be submitted via email to [Insert Contact Email].

2. Ethical Business Practices

2.1 Fair Trading

• We operate in full compliance with the Australian Consumer Law (ACL), ensuring fairness, transparency, and accuracy in our dealings.
• Misleading or deceptive conduct is strictly prohibited.

2.2 Honesty and Integrity

• All communications, advertising, and representations about our services are truthful and accurate.

2.3 Client-Centric Approach

• Our priority is to understand and meet the unique needs of our clients while maintaining the highest ethical standards.

3. GDPR-Specific Commitments

3.1 Lawful Basis for Processing

• All data processing activities comply with GDPR requirements for lawful basis, such as consent, contractual obligations, or legal requirements.

3.2 Data Subject Rights

We honor all GDPR rights, including:

• Right to access personal data.
• Right to rectification of inaccurate data.
• Right to erasure (right to be forgotten).
• Right to data portability.
• Right to object to data processing.

3.3 International Data Transfers

• Where applicable, we use secure mechanisms (e.g., Standard Contractual Clauses) to ensure data transfers meet GDPR standards.

4. Complaint Handling

4.1 Reporting Issues

Clients may report concerns or complaints regarding privacy, data handling, or service quality via:

• Email: [Insert Contact Email]
• Phone: [Insert Contact Number]

4.2 Resolution Commitment

• Complaints are acknowledged within 48 hours.
• We aim to resolve all issues within 14 business days.

5. Continuous Improvement

• Regular audits ensure compliance with evolving laws and standards.
• Staff undergo ongoing training in privacy and ethical business practices.

6. Contact Information

Luke McFarland Consulting
Email: enquiries@lamcadvisory.com
Phone: +61 405 667 645

This Code of Conduct demonstrates our unwavering commitment to integrity, compliance, and client trust. We invite you to contact us for any further clarifications.

Signed,
Luke McFarland
CEO & Principal Consultant
Luke McFarland Consulting