Terms and Conditions for Booking an ICT Infrastructure Refresh Consultation Meeting.

By booking a 60-minute data centre consultation meeting, you agree to the following terms and conditions. Please review them carefully before confirming your booking.

1. Scope of Services

This session is designed to discuss and provide insights into your organization's ICT Infrastructure Refresh initiative. The advice and recommendations provided during the session are tailored to the information shared by you during the consultation.

2. Booking and Attendance Policy

2.1. No-Shows and Late Attendance:

• If you do not attend the scheduled session or arrive more than 10 minutes late, the session will be considered complete, and no refund will be provided.
• To reschedule, you will need to make a new booking.

2.2. Rescheduling:

• Rescheduling requests must be made at least 24 hours in advance of the scheduled session time.

3. Behaviour and Conduct

We are committed to providing a safe, professional, and respectful environment during the session.

• Any form of verbal abuse, hostility, or threatening behavior will result in the immediate termination of the session.
• If the session is terminated due to such behavior, no refunds will be issued, and future bookings may be declined at our discretion.

4. Privacy and Data Protection

4.1. Compliance with the Australian Privacy Act 1988:

• All personal information collected during the booking process and session will be handled in accordance with the Australian Privacy Act 1988.
• Your data will only be used for the purpose of providing the agreed-upon services and will not be shared with third parties without your consent, except where required by law.

4.2. Confidentiality:

• We respect your confidentiality and ensure that any sensitive business or project-related information shared during the session is kept secure and confidential.

5. Consumer Rights

5.1. Australian Consumer Law Compliance:

• These terms and conditions comply with the Australian Consumer Law under the Competition and Consumer Act 2010.
• If the service is not provided as described, you may be entitled to remedies under Australian Consumer Law.

5.2. Refunds:

• Refunds are not provided for no-shows, late attendance greater than 10 minutes, or sessions terminated due to breach of the behavior and conduct terms.
• Refund requests will only be considered in cases where the service has not been delivered due to circumstances beyond our control.

6. Amendments to Terms and Conditions

We reserve the right to amend these terms and conditions at any time. Changes will be communicated prior to implementation and will not affect bookings made before the date of change.

7. Governing Law

These terms and conditions are governed by the laws of Australia. Any disputes arising from these terms will be subject to the jurisdiction of the Australian courts.

Acknowledgment

By proceeding with your booking, you acknowledge that you have read, understood, and agree to these terms and conditions.

I Accept the Terms and Conditions