Returns & Refunds Policy Agreement
We are committed to providing you with high-quality products and exceptional customer service. We understand that sometimes issues may arise, and we strive to handle returns and refunds in compliance with the applicable consumer protection laws in Australia, the United States, and the United Kingdom.
Australia:
- Faulty or Damaged Products: If you receive a product that is faulty or damaged, please contact us within a reasonable time frame from the date of receipt of the product. We will provide a refund or replacement, as per your preference, once the faulty or damaged product is returned to us.
- Change of Mind: If you change your mind about a product, you may be entitled to a refund or exchange, subject to the Australian Consumer Law. Please note that the product must be in its original condition, unopened, and unused, and you must contact us within a reasonable time frame from the date of receipt of the product. Return shipping costs may be at your expense.
United States:
- Faulty or Defective Products: If you receive a product that is faulty or defective, please contact us within a reasonable time frame from the date of receipt of the product. We will provide a refund or replacement, as per your preference, once the faulty or defective product is returned to us.
- Returns for Other Reasons: If you wish to return a product for any other reason, such as a change of mind, you may be eligible for a refund or exchange, subject to our discretion. Please contact us within a reasonable time frame from the date of receipt of the product. Return shipping costs may be at your expense.
United Kingdom:
- Faulty, Damaged, or Not as Described Products: If you receive a product that is faulty, damaged, or not as described, please contact us within a reasonable time frame from the date of receipt of the product. We will provide a refund or replacement, as per your preference, once the faulty, damaged, or not as described product is returned to us.
- Returns for Other Reasons: If you wish to return a product for any other reason, you may be eligible for a refund or exchange, subject to our discretion. Please contact us within a reasonable time frame from the date of receipt of the product. Return shipping costs may be at your expense.
General Terms:
- Proof of Purchase: To be eligible for a return or refund, you must provide proof of purchase, such as a receipt or order confirmation.
- Condition of Returned Products: Returned products must be in their original condition, unopened, unused, and with all original packaging and tags intact. We reserve the right to refuse a refund or exchange if the product is not returned in its original condition.
- Refund Method: Refunds will be processed using the original payment method used for the purchase, unless otherwise agreed upon.
- Return Process: To initiate a return, please contact us through the designated contact channels provided on our website. We will provide you with further instructions on how to return the product.
- Return Shipping Costs: Return shipping costs may be at your expense unless the return is due to a faulty, defective, or not as described product, in which case we will cover the return shipping costs.
- Timelines for Returns: Please contact us within a reasonable time frame from the date of receipt of the product to initiate a return. Return timelines may vary depending on the applicable consumer protection laws in your country.
- Changes to Returns and Refunds Policy: We reserve the right to modify or update our returns and refunds policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.
If you have any questions or concerns regarding our Returns and Refunds Policy, please contact us for further assistance.
LukeM@Luke-McFarland.com
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